Legal
Privacy notice
How we use personal information from this website. Last updated November 2026.
Who we are
Kettonby Care Limited (company number 10133132) decides how and why your personal information is used when you use this website. Our address is 9 Kettonby Gardens, Headlands, Kettering, Northamptonshire NN15 6BT.
You can contact us about your information by phone on +44 1536 312820 or by email at clare.jones@kettonbycare.com.
What we collect
- Enquiry and complaint forms: your name, email address, phone number (if you give one), who you are, the service you are asking or complaining about, and your message. We also record when you ticked the privacy notice box and which version of this notice you saw.
- Phone, WhatsApp and email: the details you give us when you contact us in those ways.
- Technical information: our hosting provider handles standard technical data, such as your IP address and browser type, to deliver and protect the website.
Please do not put health details in the forms. We will talk about those when we speak to you.
Why we use it
- To reply to your enquiry. We do this with your consent and because you have asked us to.
- To look into a complaint and put things right. We do this because we have a duty to handle complaints and a legitimate interest in improving our service.
- To keep the website secure and working.
We do not use these details for marketing unless you ask us to.
Who we share it with
- Resend sends the email that carries your message to us. Resend is based in the United States, so we rely on its data protection terms for that transfer.
- Vercel hosts this website.
- If you use WhatsApp to contact us, WhatsApp’s own privacy policy also applies.
We do not sell your information.
How long we keep it
We keep website enquiries for 12 months after we close them. We keep complaints, and a record of how we dealt with them, for 6 years after we close them.
Your rights
You can ask to see the information we hold about you, ask us to correct it or delete it, ask us to limit how we use it, object to how we use it, or ask for it to be moved to someone else. To do any of these, contact us using the details above.
If you are unhappy with how we have used your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
People we support
This notice is about the website. How we look after information about the people we support is explained on our Your information page.
Cookies
See our cookies page.