Complaints and feedback
It is OK to complain
We need to know what is wrong with our services so that we can try to make them better. Making a complaint can be a way of making things change for the better.
What happens next
If you make a complaint
Making a complaint means speaking up about something you do not like or are not happy with. You can contact us in person, by phone or in writing.
We take it seriously
We will help you get support to make your complaint, if you want us to.
We act quickly
We will deal with your complaint as quickly as we can, and make sure we understand the problem.
We tell you the plan
We will tell you what we are going to do within 10 working days after you make your complaint.
We always follow our rules on equal opportunities and confidentiality.
Who can help
Who you can talk to
Talk to someone you know and trust, such as a family member or a friend. They can help you get in touch with us. If you would rather not, you can also talk to:
- The Manager
- Your Care Manager
- Your Social Worker
- Your Nurse or Doctor
- The Care Quality Commission
- North Northamptonshire Council
- VoiceAbility
A meeting or call
We can arrange a meeting or a telephone call to talk about what we will do.
Still not happy?
After the meeting, we can pass your complaint to the Local Government and Social Care Ombudsman, a free and independent service.
Safeguarding
If a complaint may be a safeguarding issue, we deal with it slightly differently.
Safeguarding →Complaints contact
Clare Jones, Registered Manager
+44 1536 312820
clare.jones@kettonbycare.com
9 Kettonby Gardens, Headlands, Kettering NN15 6BT
Easy Read
Read this in Easy Read
Simple words and pictures. Our guides on staying safe, complaints and your information are written in Easy Read.