Accessibility statement

Our commitment to accessibility

At Kettonby Care Ltd we believe that everyone has the right to be treated with dignity, respect and compassion.

We are committed to making our website accessible and welcoming to everyone, including people with disabilities, additional support needs, older people, families, carers and representatives.

We recognise that people have different communication needs and abilities, and we want everyone to be able to access information about our residential care and supported living services as easily as possible.

Making our website accessible

We aim to make our website straightforward to use, easy to navigate and accessible to as many people as possible.

We are working towards the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards.

We aim to:

• Use clear, simple and easy-to-understand language.
• Make our website easy to navigate.
• Use readable fonts and appropriate text sizes.
• Provide suitable colour contrast to help make information easier to read.
• Make our website accessible across computers, tablets and mobile devices.
• Provide alternative text for meaningful images wherever possible.
• Support keyboard navigation and compatibility with screen readers wherever possible.
• Present information in a clear and consistent way.

Some of our guides are also available in Easy Read, with simple words and short sentences.

Accessibility and our care services

We understand that everyone is an individual with their own needs, preferences and abilities.

Through our residential care and supported living services, we are committed to promoting dignity, equality, inclusion, choice and independence.

We recognise that some people may need information provided in alternative formats or additional support to understand information and communicate their wishes.

If you, a family member, representative or someone acting on your behalf requires information about our services in a different format or needs additional assistance, please contact us.

We will always do our best to understand individual requirements and identify appropriate ways to support communication and access to information.

Known accessibility issues

We are continually working to improve the accessibility and usability of our website.

We have not yet completed a full independent accessibility audit, so we cannot currently guarantee that all areas of our website fully meet recognised accessibility standards.

If you experience any difficulties accessing information or using any part of our website, please let us know so that we can investigate and work towards resolving the issue.

Feedback and contact information

We welcome feedback and suggestions about the accessibility of our website.

If you experience any accessibility difficulties, require information in an alternative format or would like assistance accessing our website, please contact us.

We will do our best to respond and provide appropriate assistance.

Email: clare.jones@kettonbycare.com
Telephone: +44 1536 312820
Website: kettonbycare.com

Ongoing improvements

We recognise that accessibility is an ongoing responsibility.

We are committed to reviewing and improving our website as it develops, ensuring that accessibility remains an important consideration when updating content, introducing new features and sharing information about our services.