Who runs Kettonby Care?
Kettonby Care Ltd is run by Clare Jones.
Clare manages a team of Support Workers.
The Support Workers are here to help you.
How will we support you?
We will listen to what you want.
We will let you have your say about things that affect you.
We will talk to your family and friends about what you want.
We will keep you safe and comfortable.
We will support you to take risks as safely as you can.
We will support you with the things you want to do.
We will help you enjoy yourself and have fun.
We will help you plan for your future.
We will help you reach goals that are important to you.
Who lives here?
Kettonby Care Ltd supports people with autism, learning disabilities and other related diagnoses.
You live in Supported Living.
This means you live by yourself.
If it is right for you, you can meet people who live in other properties.
You can do this if you like.
Kettonby Care supports people aged 18 to 65.
Your rights
We believe that everyone has the right to:
- be treated as an individual
- be supported by people who understand your needs
- be treated equally
- be treated with respect and dignity
- have privacy
- be safe from harm and abuse
- have good health and see a doctor or nurse
- complain about things you think are unfair
- be told about decisions that affect you, and have your say
- make choices
- learn new things
- try new things
- have fun
Having your say
This is your home.
Your views matter.
We will listen to you.
We will tell you things before they happen.
We will ask you what we can do to support you.
Complaints and suggestions
If you are not happy about something, we will listen.
You can tell us about a complaint.
You can tell us how we can do things better.
Your voice matters.
We have a complaints procedure. It tells you what we will do.
An independent advocate
An independent advocate is someone you can talk to.
They are not part of Kettonby Care Ltd.
You can talk to them about your care, your home or your life.
If you want an advocate, ask staff or someone important to you to help you.
VoiceAbility is an advocacy service. They can help.
Phone: 0300 303 1660
Email: helpline@voiceability.org
Website: voiceability.org
Your contacts
You might have important people in your life.
They might be friends or family.
We will help you keep in touch with them.
Your religion
If you want to practise your religion, we will give you every help we can.
We will learn about your religious needs.
We will make sure we meet them.
What is at Supported Living?
We have parking on site. You can park your car. Your visitors can park too.
We have a beautiful shared garden. You can have planters, sun loungers or toys. It is your garden.
We have a shared patio. You can sit and relax there.
Your home, your way
You want your own space. We understand that.
Your space should show who you are and the things you like.
We will help you do this.
Our bungalows can be made to meet your needs.
This can mean light switches that are high up, or stronger walls.
Whatever you need, we can change your home for you.
Questions?
You might have questions about this guide.
You can talk to staff, family, friends, Clare or your social worker.
We want to help and make sure you are happy.
Talk to us
Call, message or write. We are glad to answer questions from families, professionals and the people we support.